Pocket Café support

Need help with Pocket Café: Cozy Puzzle? Email us at contact@nurtstudios.com. Tell us your device, the platform you play on (iPhone, Android or Jest) and what happened. A screenshot helps. We usually reply within a few days.

Common questions

I bought something but didn't get it

Close the game completely and open it again while connected to the internet. Purchases are confirmed with our server when the game starts. If it's still missing, email us with the order number from your Apple or Google receipt.

I got a new phone or reinstalled the game

Items you bought can be restored on the same Apple or Google account. If something didn't come back, email us and we'll help.

How do I get a refund?

Refunds are handled by the store you bought from: Apple or Google Play.

How do I delete my data?

Email contact@nurtstudios.com and tell us which platform you play on. See the privacy policy for what gets deleted.